Case Study · AI Virtual Therapist
The Next Open Therapist Was Three Weeks Out. Now It's Instant.
Kodexo Labs built Therapy Talk so anyone can start talking to an AI therapist straight away, by text or by voice. You choose the kind of therapist you want. Their answers come from real therapy material, not from a script.
01 · Overview
A Therapist in Your Pocket, in the Tone You Prefer
You sign up in about a minute, choose how you want to be spoken to, gentle, direct, funny, or formal, and you are matched with an AI therapist who talks that way. Then you just chat: type a message or speak it out loud, and you get a reply straight away. The answers come from real therapy material the clinic supplied, so it is not a bot making things up. Every conversation is saved under the therapist you had it with, so you can pick up where you left off.
Built For
10 ways of talking and a long list of AI therapists, so you can pick the one that suits you.
Runs On
Chat and voice powered by OpenAI, fed by the clinic's own therapy library, with card payments built in.
Held To
Your data stays private and encrypted under EU law, and health notes are kept as long as Dutch rules require.
02 · The Problem
Getting Help Was Slow, and a Basic Chatbot Wouldn't Fix It
The client wanted AI support that still felt human, personal, and legal to run. Five problems had to be solved first.
Help Took Days, Sometimes Weeks, to Start
Booking a human therapist meant forms, an intake call, and a waiting list, all before anyone said a word about how they were feeling.
One Robotic Tone Doesn't Suit Everyone
Some people want gentle reassurance, others want straight talk. A chatbot with one flat voice loses most of them by the second message.
Not Everyone Wants to Type It Out
Saying "I'm not okay" out loud is easier than typing it for a lot of people, and a text-only chat gives them nowhere to say it.
The Team Had No Single Place to Run It From
Adding a new AI therapist, updating the therapy material, adjusting prompts, or checking on users each meant separate manual work.
Sensitive Health Data Can't Be Handled on a Best Guess
EU privacy law and Dutch health law treat personal details and medical notes differently, so deleting the wrong record would break the rules.
03 · The Solution
Seven Parts, One Path From Sign-Up to Session
Every screen has one job: get you talking to the right therapist sooner, and keep the clinic running behind the scenes.
01 · Onboarding
Signed Up and Talking in Under a Minute
Just your name, email, and date of birth. Nothing to download. You can be in a conversation before your coffee goes cold.
02 · Choosing Your Therapist
The Tone Is Chosen, Not Assumed
Gentle. Direct. Funny. Formal. Serious. You choose how you want to be spoken to before you send a single message.
03 · Text Sessions
Answers Start the Instant You Stop Typing
Answers come from the therapy material the clinic gave us, not from a script. You can also have any message read out loud to you.
04 · Voice Sessions
Talking Out Loud Is Just as Easy as Typing
Hold the button and speak. It listens, replies out loud, and saves a written copy of the conversation.
05 · All the Therapists
Switching Therapists Doesn't Mean Starting Over
Your current chats stay one tap away, and you can browse all the therapists by topic. Try someone new and your old conversations stay put.
06 · Therapist Profiles
Every Therapist Gives You a Reason to Pick Them
Before you pick a therapist you can see how they talk, their age, and what they focus on, such as work stress or career worries.
07 · Your Account
You Run Your Own Account, Start to Finish
You can update your details, change your password, or delete your account yourself. Personal details are wiped in about four hours.
04 · Behind the Scenes
One Admin Panel Runs the Whole Practice
Handling users, therapy material, chatbot instructions, and which therapists are switched on used to take four separate tools. Now it is one panel, and each job has its own access level.
05 · How It Works
The Whole Thing, in Plain English
First the journey a person actually goes through, then the parts working behind the screen to make it happen.
You Sign Up
Name, email, date of birth. About a minute, nothing to install
You Pick a Style
Gentle, direct, funny, formal, and you get a therapist who talks that way
You Talk
Type a message or hold the button and say it out loud
It Answers Right Away
Using the clinic's own therapy material, read back aloud if you want
It's There Next Time
Saved under that therapist, encrypted, ready to pick up again
What Sits Behind the Screen
Four layers. The top one is the only part a person ever sees.
The App You See
A website that works on a phone or a laptop, no download needed
The Traffic Controller
Checks your login, confirms your subscription, and sends your message to the right place
The Brain
Writes the reply in your chosen style, using the clinic's therapy library, and turns speech into text and back again
The Locked Filing Cabinet
Keeps your profile and past sessions encrypted, with health notes held as long as the law requires
The Team's Control Room
One admin panel for users, therapy material, chatbot instructions, and which therapists are switched on, plus card payments through Stripe
Each of those four admin jobs is locked to its own access role, so nobody can touch data they have no reason to see.
06 · Outcomes
Support That Shows Up Before the Wait Would Have Ended
Six numbers, each one tied to something we actually built: instant replies, the single admin panel, voice sessions, and automatic data deletion.
Time to First Support
from a typical intake wait to real-time, on-demand access
Admin Overhead
saved by bringing four separate admin jobs into one panel
Support Capacity
more people can be supported at the same time, without hiring more staff
Session Engagement
from letting people talk out loud and choose their own therapist
People It Can Reach
more people once more languages are added after the Dutch launch
Data Deletion
to wipe personal details when someone asks, handled automatically
FAQ
What Clients Ask Before Putting AI in Front of Real People
Straight answers to what people ask about Therapy Talk: whether it replaces a human therapist, which languages it speaks, how it protects health records under EU and Dutch rules, and what happens when someone switches therapist or closes their account.
Still Waiting on a Waitlist Before Anyone Gets Support?
Twenty minutes with the team that shipped Therapy Talk. Tell us how people reach you today, and we will tell you straight what adding AI would take.
Products Shipped
Across 25+ industries
Client Retention
Across every engagement
Rated on Clutch
Elite AI Firm designation
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