What can Kodexia do out of the box?

Kodexia answers customer questions instantly around the clock, qualifies and converts leads inside the same conversation, and escalates cleanly to a human agent the moment a question needs one. It trains on the business's own docs, pages, and FAQs, so every reply sounds like the brand it represents, and answers roughly 70% of customer questions without human intervention.

How does Kodexia integrate with our stack?

Kodexia embeds as a chat widget on the business's own site via React and Next.js, with CRM and platform integrations pushing qualified leads to the tools the team already works in. The backend runs on FastAPI and Python, with PostgreSQL recording every session, captured lead, and interaction-analytics data point.

How fast can we launch Kodexia?

Quick. A business configures responses, connects its content as the grounding knowledge base, and goes live in days, not quarters. The no-code configurable response builder lets a new assistant launch in three clicks once the knowledge base is connected.

Built for

Kodexo Labs Product · 24/7 AI Customer Assistant

Kodexia Cuts Customer Response Times 60%, Day or Night

Kodexia is a 24/7 AI assistant that answers customer questions instantly, qualifies leads in conversation, and hands off to a person when needed.

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60% FASTER RESPONSES40% MORE CONVERSIONS70% USER RETURN RATE50% LOWER SUPPORT COST

The problem

Long wait times and inconsistent answers are costing you customers.

The problem. Long wait times, inconsistent responses, and lost leads frustrate customers and cost businesses sales. Without a quick answer, a potential customer looks elsewhere.

Kodexia's answer. Kodexia offers fast, consistent, and personalized responses instantly, so businesses never miss out on a valuable customer interaction.

A trained AI assistant that holds a real conversation and plugs into the stack you run.

Kodexia answers roughly 70% of customer questions on its own, instantly, any hour of the day, grounded in your own knowledge base. When a conversation needs a person, it hands off on its own and pings your team the moment it matters. Every reply is configurable, so a new assistant goes live in three clicks, and the analytics show you exactly what is converting.

What we built

A 24/7 AI assistant that answers, qualifies, and converts, without the wait.

Kodexia is a 24/7 AI assistant that answers customer questions instantly, any hour of the day. It qualifies and converts leads inside the conversation, personalizes every reply, connects with the platforms a business already runs, and turns every interaction into data the business can act on.

Customizable responses

Tune it to match how your business actually talks to customers.

A business sets its own guidelines for tone and behaviour, and previews the change in the live chat widget before it goes out to customers.

Knowledgebase management

Update the knowledge base, and every answer updates with it.

A business adds and maintains the FAQs, documents, and URLs Kodexia is trained on, for accurate, efficient answers straight from its own content.

Built to adapt

Switch on the right assistant for every job.

Every business has different needs. Kodexia's assistants are configured and toggled on independently, each tuned to its own job.

Solutions We Provided

Answers every question instantly, 24/7.
Customers get a fast, accurate reply the moment they ask, day or night.
Hands off to a human when it should.
Sensitive or complex queries transfer to a human agent, and unresolved conversations auto-escalate.
Learns from every conversation.
Interaction analytics show what customers need and how to serve them better.

Qualifies and converts leads in the chat.
Kodexia engages every visitor right away and guides them toward becoming a customer.
Trains on your own content.
Point it at your FAQs, documents, and URLs, and every answer draws on your own knowledge base.

Want an AI assistant like Kodexia built for your own business?

We'll study your business idea and bring back a feasibility report, analytics, and a market strategy, so you know exactly what to build.

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How we build it

From idea to a live AI assistant, in four steps.

Conceptualization

Design

Development

Deployment

The same process behind every Kodexo Labs product, including Kodexia itself.

Our partner

Kodexia gives every business a 24/7 AI assistant that answers instantly, converts leads, and keeps customers coming back.

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What's inside

Built to understand, answer, and hand off.

Kodexia understands messages however they're phrased, responds in real time, and scales as conversations grow.

When a conversation needs a person, Kodexia hands it off cleanly so no query goes unanswered.

Figure 1. Kodexia AI assistant pipeline, from the chat widget through NLP understanding and LLM-powered response to human handoff, integrations, and analytics.

The Results

Results

From after-hours messages that go cold to a 24/7 assistant that answers and converts.

Before

What support looked like before.

Long wait times and inconsistent answers frustrated customers, and businesses lost potential customers to competitors.

After

What Kodexia does now.

Customers get a fast, consistent, personalized response instantly, and a human joins exactly when needed.

Response time

Faster average response time

Conversion

Increase in lead conversion

Retention

Of users returned after their first interaction

Cost

Lower customer-service costs

Satisfaction

Of customers reported higher satisfaction

Efficiency

Increase in service efficiency

Frequently asked

Three questions buyers ask before they brief us.

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Kodexia answers customer questions instantly, any hour of the day, so support stays fast and consistent even after hours. It qualifies and converts leads inside the conversation, personalizes each reply, and learns from every interaction so your business understands what customers need.